Privacy policy

PRIVACY POLICY

Last updated: July 22, 2026

This Privacy Policy explains how GENOTONG GROUP CO., LTD., operating under the brand name GENOTONG (“GENOTONG,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you:

  • Visit or use https://genotong.com;
  • Create an account;
  • Place an order;
  • Upload photographs or customization information;
  • Contact customer service;
  • Subscribe to marketing communications; or
  • Otherwise interact with our products and services.

GENOTONG sells personalized photo reel viewers, custom photographic film reels, personalized keepsakes, and related gift products.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. CONTACT INFORMATION

For questions about this Privacy Policy, privacy requests, complaints, or concerns about your personal information, please contact:

Legal Company Name:
GENOTONG GROUP CO., LTD.

English Company Name:
Genotong Group Co., Ltd.

Brand Name:
GENOTONG

Customer Service Email:
Austin@genotong.com

Registered Address:
Unit 15, R/F, Kam Teem Industrial Building
135 Connaught Road West
Central and Western District
Hong Kong Island, Hong Kong SAR

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with GENOTONG.

A. Contact and Account Information

We may collect:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Shipping address;
  • Customer account details;
  • Communication preferences; and
  • Login or account authentication information.

B. Order and Transaction Information

When you place or manage an order, we may collect:

  • Products and options selected;
  • Order number;
  • Viewer color and reel quantity;
  • Customization instructions;
  • Names, dates, captions, and personalized messages;
  • Billing and shipping information;
  • Payment status;
  • Delivery and tracking information;
  • Refund, replacement, remake, or customer-support records; and
  • Payment method type.

Payments are processed through Shopify Payments or other authorized payment providers.

GENOTONG generally does not directly receive or store complete payment card numbers.

C. Customer-Uploaded Photographs and Custom Content

Because GENOTONG products are personalized, you may upload or send us:

  • Personal photographs;
  • Family photographs;
  • Wedding or anniversary photographs;
  • Photographs of couples, children, pets, vacations, or events;
  • Memorial or remembrance photographs;
  • Names, dates, captions, and personal messages;
  • Center-image files;
  • Center-label text; and
  • Other customization instructions.

Photographs may include other individuals or children.

We use customer-uploaded content only where reasonably necessary to:

  • Review image quality;
  • Prepare a design or preview;
  • Crop, resize, or position photographs;
  • Produce personalized photographic film reels;
  • Assemble and test the finished product;
  • Fulfill and ship the order;
  • Provide customer support;
  • Process an approved remake, replacement, or reprint;
  • Resolve disputes; or
  • Prevent fraud or misuse.

GENOTONG does not use customer-uploaded photographs for facial recognition, biometric identification, or unrelated advertising.

We will not publish or use customer photographs in advertising, social media, or promotional materials without appropriate permission.

By uploading photographs or other content, you confirm that you have the necessary rights, authorization, permission, or consent to provide that content for production of the requested personalized product.

D. Device and Website-Usage Information

When you visit the GENOTONG website, we and our service providers may automatically collect:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Approximate location derived from an IP address;
  • Time zone;
  • Cookie and device identifiers;
  • Pages and products viewed;
  • Search activity;
  • Referral source;
  • Cart and checkout activity;
  • Purchase events; and
  • General interactions with the website.

E. Customer-Service Information

When you contact GENOTONG, we may collect:

  • The content of your messages;
  • Email correspondence;
  • Order questions;
  • Delivery concerns;
  • Photographs or videos submitted to demonstrate a product issue;
  • Refund, replacement, or remake requests;
  • Complaint details; and
  • Other information you voluntarily provide.

F. Marketing and Advertising Information

Where permitted by law, we may collect information regarding your interaction with:

  • Marketing emails;
  • Advertisements;
  • Social-media pages;
  • Promotional campaigns;
  • Product recommendations; and
  • Discount or newsletter communications.

This information may be collected through Shopify, Google, Meta, cookies, pixels, analytics tools, advertising services, and similar technologies.

3. HOW WE USE PERSONAL INFORMATION

GENOTONG may use personal information to:

  • Process and fulfill orders;
  • Produce personalized photo reels and related products;
  • Review customer-uploaded photographs;
  • Prepare previews or production layouts;
  • Send order confirmations;
  • Send production and shipping updates;
  • Arrange delivery;
  • Provide tracking information;
  • Respond to customer questions;
  • Provide customer service;
  • Process replacements, corrections, remakes, or approved refunds;
  • Maintain customer accounts;
  • Verify customer identity;
  • Prevent fraud and payment misuse;
  • Protect the security of the website;
  • Improve our products and services;
  • Analyze website performance;
  • Measure advertising effectiveness;
  • Personalize the shopping experience;
  • Send marketing messages where the customer has consented;
  • Maintain accounting, tax, customs, transaction, and business records;
  • Comply with applicable laws; and
  • Establish, exercise, or defend legal claims.

4. LEGAL BASES FOR PROCESSING

Where required by applicable law, GENOTONG processes personal information on one or more of the following legal bases:

  • Your consent;
  • Performance of a contract with you;
  • Taking steps at your request before entering into a contract;
  • Compliance with a legal obligation;
  • Our legitimate business interests;
  • Prevention of fraud, misuse, and security threats;
  • Protection of legal rights; and
  • Other lawful grounds permitted under applicable law.

Where legally required, we will obtain additional or separate consent before processing sensitive personal information or transferring personal information internationally.

5. HOW WE SHARE PERSONAL INFORMATION

GENOTONG may share personal information with service providers that assist us in operating our business.

These service providers may include:

  • Shopify and Shopify-related service providers;
  • Payment processors and financial institutions;
  • Product-production and photographic-film processing providers;
  • Printing and manufacturing providers;
  • Packaging and order-fulfillment providers;
  • Shipping carriers;
  • USPS, UPS, FedEx, UBI, local postal services, and local delivery partners;
  • Customs and import-processing providers;
  • Cloud-storage and file-transfer providers;
  • Email and customer-support providers;
  • Fraud-prevention and cybersecurity providers;
  • Analytics providers;
  • Google, Meta, and other advertising partners;
  • Accountants, auditors, insurers, lawyers, and professional advisers.

These providers may process personal information only as reasonably necessary to provide their services, subject to applicable agreements and legal requirements.

GENOTONG may also disclose personal information:

  • To comply with applicable laws;
  • In response to a valid court order, subpoena, or regulatory request;
  • To investigate fraud or security incidents;
  • To enforce our policies and terms;
  • To protect customers, employees, business operations, legal rights, or property; or
  • In connection with a merger, acquisition, financing, restructuring, or sale of business assets.

6. SHOPIFY

The GENOTONG online store is hosted through Shopify.

Shopify may process personal information to provide:

  • Website hosting;
  • Ecommerce functionality;
  • Checkout services;
  • Payment services;
  • Customer accounts;
  • Fraud prevention;
  • Security;
  • Analytics; and
  • Related ecommerce services.

Shopify processes information in accordance with its own privacy practices.

7. COOKIES AND SIMILAR TECHNOLOGIES

GENOTONG and our service providers may use:

  • Cookies;
  • Pixels;
  • Tags;
  • Local storage;
  • Analytics technologies;
  • Advertising identifiers; and
  • Similar tracking technologies.

These technologies may be used to:

  • Operate the website;
  • Maintain shopping carts;
  • Remember customer preferences;
  • Maintain checkout sessions;
  • Authenticate accounts;
  • Prevent fraud;
  • Analyze website traffic;
  • Understand customer interactions;
  • Improve website performance;
  • Measure advertising performance; and
  • Display relevant advertising where permitted.

Cookies may include:

  • Strictly necessary cookies;
  • Functional cookies;
  • Analytics cookies; and
  • Advertising or targeting cookies.

Where required by law, non-essential cookies will not be activated until you provide consent.

You may manage cookie preferences through the website’s cookie banner or privacy-preference tools where available.

You may also block or delete cookies through your browser settings. However, disabling cookies may affect certain website features, shopping-cart functions, checkout services, or customer-account functions.

8. GOOGLE AND META ADVERTISING

GENOTONG may use services including:

  • Google Analytics;
  • Google Ads;
  • Meta Pixel;
  • Meta Conversions API;
  • Facebook; and
  • Instagram.

These services may collect information about browsing activity, devices, advertisements, checkout events, and purchases through cookies, pixels, server-side tools, or similar technologies.

GENOTONG uses this information to:

  • Measure website traffic;
  • Understand customer behavior;
  • Evaluate advertising effectiveness;
  • Prevent duplicate advertising events; and
  • Promote relevant products where legally permitted.

9. SALE OR SHARING OF PERSONAL INFORMATION

GENOTONG does not sell personal information in exchange for money.

However, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain United States state privacy laws, even when no money is exchanged.

Where applicable, customers may opt out by:

  • Using the “Your Privacy Choices” link;
  • Using the “Do Not Sell or Share My Personal Information” link;
  • Adjusting cookie preferences; or
  • Emailing Austin@genotong.com.

Where required by applicable law, GENOTONG may recognize supported browser-based opt-out signals, including Global Privacy Control.

10. INTERNATIONAL DATA TRANSFERS

GENOTONG is registered in Hong Kong and may use employees, contractors, manufacturers, production providers, and technology providers located in Hong Kong, mainland China, Canada, the United States, Singapore, the European Economic Area, and other jurisdictions.

As a result, personal information may be transferred to, stored in, or processed outside the country or region where you live.

Where required, GENOTONG uses appropriate contractual protections, consent mechanisms, security measures, or other legally recognized safeguards for international data transfers.

11. RETENTION OF PERSONAL INFORMATION

GENOTONG retains personal information only for as long as reasonably necessary to:

  • Fulfill an order;
  • Produce a personalized product;
  • Provide customer support;
  • Process a replacement or remake;
  • Complete a refund;
  • Maintain accounting, customs, tax, and transaction records;
  • Prevent fraud;
  • Resolve disputes;
  • Enforce agreements; and
  • Comply with legal obligations.

Customer-Uploaded Photographs

Customer-uploaded photographs may be retained for production, fulfillment, quality review, customer support, or an authorized reprint.

Unless a longer period is necessary for an active order, replacement, dispute, fraud investigation, chargeback, customer request, or legal obligation, GENOTONG generally aims to remove customer production files from active production systems within 180 days after fulfillment.

Customers may request earlier deletion by emailing:

Austin@genotong.com

Some limited copies may remain temporarily in backups or records where required for security, legal compliance, fraud prevention, accounting, or dispute resolution.

12. DATA SECURITY

GENOTONG uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These safeguards may include:

  • Access controls;
  • Password protection;
  • Secure payment providers;
  • Fraud screening;
  • Limited employee or contractor access;
  • Secure storage methods; and
  • Reasonable data-handling procedures.

However, no online transmission or storage system can be guaranteed to be completely secure.

Customers should not send complete payment-card details, account passwords, government identification numbers, or unnecessary sensitive information through ordinary email or social-media messages.

13. CHILDREN AND MINORS

The GENOTONG website is intended for adult purchasers and is not directed to children under 13 years of age.

Personalized photographs may include children, but the person placing the order must be:

  • An adult;
  • A parent or legal guardian; or
  • A person legally authorized to submit the photographs.

If you believe that a child has provided personal information without proper authorization, please contact:

Austin@genotong.com

GENOTONG will review the request and delete the information where required by applicable law.

14. PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Know whether GENOTONG processes your personal information;
  • Access your personal information;
  • Request a copy of personal information;
  • Correct inaccurate or incomplete information;
  • Request deletion of personal information;
  • Restrict or object to certain processing;
  • Withdraw consent;
  • Opt out of targeted advertising;
  • Opt out of the sale or sharing of personal information;
  • Request data portability;
  • Request an explanation of processing practices;
  • Appeal a privacy-request decision; and
  • Receive equal service without unlawful discrimination for exercising privacy rights.

To exercise a privacy right, email:

Austin@genotong.com

Please include:

  • Your full name;
  • The email address used for your order;
  • Your order number, where applicable;
  • Your country, region, or state of residence; and
  • The privacy right you wish to exercise.

GENOTONG may request additional information to verify your identity before completing a privacy request.

An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

15. UNITED STATES PRIVACY NOTICE

Depending on the state in which you live and whether the applicable state privacy law applies to GENOTONG, you may have rights concerning:

  • Access;
  • Correction;
  • Deletion;
  • Data portability;
  • Targeted advertising;
  • Sale or sharing of personal information;
  • Certain sensitive personal information; and
  • Appeals of privacy-request decisions.

During the preceding 12 months, GENOTONG may have collected:

  • Identifiers;
  • Customer-record information;
  • Commercial information;
  • Internet or electronic network activity;
  • Approximate geolocation based on IP address;
  • Visual information submitted by customers;
  • Customer-service communications;
  • Shopping-interest inferences; and
  • Account or customer-submitted information that may qualify as sensitive information.

GENOTONG uses these categories for order fulfillment, personalization, customer support, website operation, security, analytics, advertising, and legal compliance.

GENOTONG does not knowingly sell or share the personal information of consumers under 16 years of age.

16. MARKETING COMMUNICATIONS

GENOTONG sends promotional emails only where permitted by law and according to your communication preferences.

You may unsubscribe at any time by:

After unsubscribing from promotional communications, you may still receive non-promotional messages concerning:

  • Orders;
  • Payments;
  • Production;
  • Shipping;
  • Delivery;
  • Customer accounts;
  • Security; or
  • Customer service.

17. AUTOMATED FRAUD SCREENING

Shopify, payment processors, banks, and fraud-prevention providers may use automated systems to identify potentially fraudulent or high-risk transactions.

These systems may evaluate:

  • Transaction information;
  • Device information;
  • Network information;
  • Billing and shipping addresses;
  • Payment history; and
  • Order characteristics.

Where required by law, customers may contact GENOTONG to request information or human review concerning an automated decision that significantly affects them.

18. THIRD-PARTY LINKS

The GENOTONG website may contain links to third-party websites, social-media services, payment providers, or other external services.

GENOTONG is not responsible for the privacy, security, accuracy, or content practices of third parties.

Customers should review the privacy policies of third-party services before submitting personal information to them.

19. CHANGES TO THIS PRIVACY POLICY

GENOTONG may update this Privacy Policy periodically to reflect changes in:

  • Business practices;
  • Products or services;
  • Technology;
  • Service providers;
  • Legal requirements; or
  • Regulatory requirements.

The updated version will be posted on the GENOTONG website with a revised “Last updated” date.

Continued use of the website after an updated policy is published constitutes acknowledgement of the revised policy, where permitted by law.

20. COMPLAINTS

If you have concerns about how GENOTONG collects, uses, stores, or shares personal information, please contact:

Austin@genotong.com

GENOTONG will review and respond to privacy complaints within a reasonable period.

Depending on your location, you may also have the right to contact the relevant privacy, consumer-protection, or data-protection authority.