Refund & Return Policy

At ReelView, every product is carefully handmade and personalized especially for you. Because each item is uniquely created based on your photos and customization requests, personalized products cannot be returned or refunded due to a change of mind, incorrect photo selection, or personal preference.

Before production, please make sure that:

• Your photos are the correct images you would like to use.
• The number of photos matches your selected reel quantity.
• Your customization details (such as text or center piece design) are correct.

Damaged or Defective Items

We always check every order carefully before shipping. However, if your item arrives damaged, defective, or has a production issue, please contact us within 14 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos or videos showing the problem
• A description of the issue

After reviewing the information, we will provide a suitable solution, including:

• Replacement of the damaged item
• Replacement parts if applicable
• Other solutions depending on the situation

Return & Exchange Conditions

Returns or exchanges are only accepted for items that:

• Arrive damaged
• Have manufacturing defects
• Are incorrect due to our mistake

Customers are responsible for providing accurate photos and customization information. We are not responsible for issues caused by incorrect information provided by the customer.

Contact Us

If you have any questions regarding your order, please contact us:

📧 Email: Austin@genotong.com

We are always happy to help and make sure you have the best experience with your custom memory gift.