Privacy Policy

Last updated: July 2026

At ReelView, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

Including:

  • Name
  • Email address
  • Shipping address
  • Billing information
  • Phone number (if provided)
  • Order details
  • Customer messages and communications

Custom Product Information

For personalized products, we may collect:

  • Photos submitted by customers
  • Custom text or design requests
  • Other information needed to create your personalized product

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Create your personalized ReelView products
  • Communicate with you about your order
  • Provide customer support
  • Improve our products and services
  • Prevent fraud and protect website security
  • Comply with legal obligations

Your submitted photos are used only for creating and fulfilling your custom order.

3. Customer Photos & Personal Content

Because ReelView creates personalized memory gifts, customers may provide personal photos.

By submitting photos:

  • You confirm that you own the photos or have permission to use them.
  • You authorize ReelView to use these photos only for production and order fulfillment.

We do not sell, publicly share, or use customer photos for marketing purposes without your permission.

Customer photos are stored only as long as necessary to complete your order and provide customer support.

4. Payment Information

Payments are securely processed through trusted third-party payment providers.

ReelView does not store your full credit card number or payment account information.

Payment providers process your information according to their own privacy policies.

5. Shopify & Third-Party Services

Our store is powered by Shopify, which provides our e-commerce platform.

Shopify may collect and process information necessary to provide website services, payment processing, security, and analytics.

We may also use trusted third-party services such as:

  • Payment providers
  • Shipping carriers
  • Analytics tools
  • Customer communication services

These providers only receive information necessary to perform their services.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Provide a better shopping experience

You can control or disable cookies through your browser settings. However, some website features may not function properly without cookies.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

  • Shipping companies to deliver your order
  • Payment processors to complete transactions
  • Service providers helping us operate our business
  • Government authorities when required by law

8. Data Security

We take reasonable measures to protect your personal information from:

  • Unauthorized access
  • Loss
  • Misuse
  • Disclosure

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These may include:

  • Requesting access to your personal data
  • Requesting correction of inaccurate information
  • Requesting deletion of your personal information
  • Opting out of marketing communications

To exercise these rights, please contact us.

10. European Customers (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability
  • The right to object to certain processing activities

We process personal data only when we have a lawful basis, including:

  • Fulfilling your order
  • Providing customer service
  • Meeting legal requirements
  • Improving our services

11. California Residents (CCPA/CPRA)

If you are a California resident, you may have additional privacy rights, including:

  • The right to know what personal information we collect
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of personal information

ReelView does not sell personal information.

12. Children's Privacy

Our website is not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email:
Austin@genotong.com